Order Placement & Shipping
Please submit orders/artwork online or via email to firstname.lastname@example.org. When submitted via email, please include company name and PO number in subject line. Phone orders will require an email order confirmation.
Normal production time is 10 business days, after ﬁnal art and order conﬁrmation is approved. Shipping time is not considered in production time. Some exclusions may apply such as peak seasons, large orders and art changes. Additions to any order already approved and in process will be considered a “new order”.
Shipment Method: F.O.B. Factory. Bayshore Brands reserves the right to determine the best shipping method unless specifically pre-routed by customer. Shipping prices shown online are estimates only and may need to be modified based on actual costs. Please note however, that we will not modify any pricing without discussing the change with our customers. All costs of transportation and insurance shall be borne by the customer and all risk of loss shall pass to the customer when the goods are delivered to the carrier, whether the carrier is selected by customer or by Bayshore Brands.
When ordering via email, please be sure to check your order against the following list to ensure speedy and accurate order placement. If you have questions concerning material, quality, color, or design, it is best to order a sample before placing an order.
1) Contact information, including billing address.
2) Item name, number, color, and quantity.
3) Pricing, including set up and run charges, if applicable (reference any quotes or specials).
4) Artwork instructions (reorder number, typesetting instructions, when art was emailed, etc.)
5) Imprint method, color, size, and location.
6) Ship-to address, ship method, and event date, if applicable.
Standard bulk packaging is used unless otherwise noted. Call for quote on special packaging costs, i.e. insertions, mailers, poly bags, etc.
Cancellations or changes
Orders cancelled during production will be charged for the work completed at the time of cancellation plus any applicable restocking and/or credit card fees. All cancellations or changes must be made in writing. Changes may delay shipments and charges may apply.
All orders will be shipped on credit card or company check payment unless credit has been approved.
Deposit and Payment
Certain orders may require a deposit. We accept company check, cashier’s check, Visa, Master Card and American Express. Past due invoices are subject to a late payment charge
Combined Quantity Pricing
Order two or more products on the same PO with the same imprint and imprint method, and take the combined quantity pricing for all products. All items must meet catalog minimums per style and color and ship at the same time.
Fabric / Material
Due to the nature of material, we cannot guarantee color match from one dye lot to another. Variances in color, shade, texture, size, and construction of finished goods may occasionally occur. Please note that these variances are inherent to tie dye shirts and therefore each shirt will likely have differences in the tie dye design. We reserve the right to change, correct, or improve products without notice. No adjustments or claims will be processed regarding these variances.
All product dimensions are approximate and may vary up to 1". No adjustments or claims will be processed regarding slight size variances.
After rhinestone transfers have been applied to garments, please use the following laundering instructions: Turn garment inside-out. Gentle was with mild detergent then hang dry. We can provide Care Instruction hang tags for your finished garments upon request.
Quality of Ceramics:
Due to the inherent properties of ceramic ware produced by foreign manufacturers, there may be imperfections or irregularities which should not be perceived as defective. Variations in materials, firing temperatures and color pigments may result in variations in glaze, overall appearance and imprint colors. These variations must be considered acceptable. Hand washing is recommended for all ceramics.
Wraparound Imprint (Drinkware):
Wraparound imprints are one continuous piece of art; to print on opposite sides of the item, a 2-sided imprint will be used and all applicable set-up and run charges will apply. Wraparound imprint on handled/tapered mugs or bottles may distort near the paring line. Due to the shape of some products, geometric shapes and/or logos may be distorted and wraparound imprint may not be offered. Second side imprint varies on each item.
We measure our success based on customer satisfaction. This is achieved by customers getting what they want, when they need it. We will never produce your order until you have approved both product specifications and a FREE electronic art proof.
We guarantee that all orders will meet your approved specifications or we will offer to either re-run your order or credit your account, depending on the situation.
If for some reason you feel your merchandise does not match your approved specifications, simply email email@example.com and let us know your order number, the date of your purchase, what you would like to return and why you want to return it.
No returns will be accepted after 15 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return. Finished goods returns will be accepted in the case of defective materials only. All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
Every effort has been made to ensure all product images, proofs and virtual proofs are accurate and true to the product. However, due to changes in stock, screen color variations and other factors, we encourage you to request a sample before placing your order so that you can be sure the product is exactly what you’re expecting. Small variations in images and virtual proofs are to be expected and will not result in credits.
Customer warrants that they have the legal right to use the marks, symbols, or designs depicted in the artwork and shall indemnify and hold Bayshore Brands harmless in any infringement actions as a result of reproducing the artwork.
These terms and conditions govern the sale of products and the provision of services by Bayshore Brands and its divisions, subsidiaries and affiliates and take precedence over buyer’s supplemental or conflicting terms and conditions. Neither Bayshore Brands’ commencement of performance or delivery shall be deemed or constituted as acceptance of buyer’s supplemental terms and conditions. Buyer’s approval of order confirmation or pre-pay invoice from Bayshore Brands shall be deemed to constitute acceptance of the terms and conditions contained herein.